Another of those small reminders of how times have changed. I needed a replacement drive for a failed tape backup unit, the tech found the part number but there were two different options depending on the size of the tape slot. In the past this would have been a comedy of trying to describe the part I had and compare it to something else and hope the tech understood what I was talking about. Now I just snap a picture with my phone and e-mail it to him. Done.
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